Privacy & Policy
Your Privacy Matters to Wallan Kilmore Taxi Cabs
At Wallan Kilmore Taxi Cabs, we are committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our taxi services, website, or contact us for bookings and enquiries. By using our services, you agree to the practices described in this policy.
Information We Collect
We collect only the information necessary to provide reliable taxi services and improve customer experience. The types of information we may collect include
• Personal details such as name, phone number, and email address
• Pickup and drop off locations provided during bookings
• Travel details including date, time, and service type
• Communication details when you contact us by phone, email, or online forms
• Technical data such as IP address or browser type when visiting our website
We do not collect unnecessary or sensitive personal information unless required by law or essential for service delivery.
How We Use Your Information
The information we collect is used solely to operate and improve our taxi services. We use your information to
• Process taxi bookings and service requests
• Communicate booking confirmations, updates, or changes
• Provide customer support and respond to enquiries
• Improve our services, website functionality, and user experience
• Maintain service quality, safety, and operational efficiency
Your information is never used for purposes unrelated to our taxi services.
Data Protection and Security
Wallan Kilmore Taxi Cabs takes reasonable steps to protect your personal information from unauthorised access, misuse, loss, or disclosure. We use secure systems and internal procedures to safeguard customer data. Access to personal information is limited to authorised personnel who require it to perform their duties.
While we take strong precautions, no method of data transmission or storage is completely secure. We continuously review and improve our security practices to maintain data protection standards.
Sharing of Information
We respect your privacy and do not sell, rent, or trade your personal information to third parties. Information may only be shared when
• Required to deliver services, such as dispatching drivers
• Required by law, legal processes, or regulatory authorities
• Necessary to protect our rights, safety, or property
Any third parties involved are expected to handle information responsibly and securely.
Cookies and Website Usage
Our website may use cookies or similar technologies to enhance user experience and analyse website traffic. Cookies help us understand how visitors interact with our website so we can improve performance and content. You can choose to disable cookies through your browser settings, though this may affect website functionality.
Your Rights and Choices
You have the right to access, update, or request correction of your personal information held by us. If you have concerns about how your information is used, you may contact us for clarification or assistance. We aim to address privacy related requests promptly and responsibly.
Updates to This Policy
Wallan Kilmore Taxi Cabs may update this Privacy Policy from time to time to reflect changes in services, legal requirements, or operational practices. Updated policies will be published on our website, and continued use of our services indicates acceptance of any changes.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact Wallan Kilmore Taxi Cabs. We value transparency, trust, and responsible data handling, and we remain committed to protecting your privacy at all times.