Terms & Condition
Welcome to Wallan Kilmore Taxi Cabs
These Terms and Conditions govern the use of services provided by Wallan Kilmore Taxi Cabs. By booking or using our taxi services, website, or contacting us for transportation, you agree to comply with and be bound by these terms. Please read them carefully before using our services.
Service Usage
Wallan Kilmore Taxi Cabs provides local and regional taxi transportation services, including airport transfers, city travel, corporate transfers, and event transport. All services are subject to vehicle availability, road conditions, traffic, and operational factors. We reserve the right to refuse service where safety, legal, or operational concerns exist.
Customers are responsible for providing accurate booking details, including pickup location, destination, time, and contact information. Incorrect or incomplete information may result in delays or service disruption, for which we are not liable.
Bookings and Cancellations
Bookings can be made via phone, online, or other approved communication methods. While we aim to honour all confirmed bookings, unexpected circumstances such as vehicle breakdowns, traffic conditions, or emergencies may occasionally affect service delivery.
Cancellations should be made as early as possible. Late cancellations or no shows may result in cancellation fees, especially for scheduled airport transfers, corporate bookings, or event services. Any applicable charges will be communicated clearly when required.
Fares and Payments
All fares are calculated based on distance, time, service type, and applicable conditions. Wallan Kilmore Taxi Cabs maintains transparent pricing with no intentional hidden charges. Additional fees may apply for tolls, airport fees, extra stops, or special service requests.
Payment is required upon completion of the journey unless prior arrangements have been made. We accept approved payment methods as communicated during booking or travel. Failure to complete payment may result in refusal of future services.
Passenger Responsibilities
Passengers are expected to behave respectfully and follow all safety instructions provided by drivers. Seat belts must be worn where required by law. Wallan Kilmore Taxi Cabs reserves the right to terminate a journey if a passenger behaves dangerously, abusively, or unlawfully.
Passengers are responsible for their personal belongings. While drivers may assist with luggage, Wallan Kilmore Taxi Cabs is not liable for loss or damage to personal items left in vehicles.
Safety and Liability
We prioritise passenger safety through responsible driving practices, vehicle maintenance, and trained drivers. However, Wallan Kilmore Taxi Cabs is not responsible for delays, missed flights, or appointments caused by factors beyond our control, including traffic conditions, weather, or road incidents.
Our liability is limited to the extent permitted by law. We are not liable for indirect, incidental, or consequential damages arising from the use of our services.
Website Use
Our website content is provided for general information and booking purposes. While we strive for accuracy, Wallan Kilmore Taxi Cabs does not guarantee that all information is current or error free. Unauthorised use of website content is prohibited.
Changes to Terms
Wallan Kilmore Taxi Cabs reserves the right to modify these Terms and Conditions at any time. Updated terms will be published on our website, and continued use of our services indicates acceptance of any changes.
Contact Information
If you have questions regarding these Terms and Conditions, please contact Wallan Kilmore Taxi Cabs. We are committed to providing fair, transparent, and professional taxi services while maintaining clear service guidelines for all customers.